Frequently Asked Questions

Everything you need to know about your next tech upgrade.

What is the standard shipping time for orders?

We offer standard shipping which typically takes 3-5 business days. Express shipping options are available at checkout if you need your gadgets sooner.

Do your electronics come with a warranty?

Yes, all ener-Z products come with a minimum 12-month manufacturer warranty covering technical defects and hardware malfunctions.

What is your return policy for opened items?

You can return items within 30 days of delivery. Please ensure the device is factory reset and includes all original packaging and accessories for a full refund.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and local customs regulations.

How can I track the status of my order?

Once your order ships, you will receive an email with a unique tracking number and a link to our real-time tracking portal.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.