Returns & Exchanges

At ener-Z, we stand by the quality of our electronics and offer a hassle-free 30-day return policy for all original purchases. If you are not completely satisfied with your device, we are committed to making it right through a swift refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Securely pack the electronic device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship to ener-Z

  Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.